Category Archives: Customer Service

AT&T Are You Reading Your Own Emails???

When I upgraded to the iPhone 4S the day after Christmas (it was really an Apple Christmas in my household this year), I made the difficult decision to stick with AT&T. My experience with routinely dropped calls has been just as … Continue reading

Posted in Customer Service, Social CRM | Tagged , | Leave a comment

You wanna see what killer technical support looks like?

It’s when you send a three line email and within 24 hours you get a reply back like this: TextExpander Support Hi Drummond, Regarding a), we do hear from users occasionally with this issue, although nothing has changed or is … Continue reading

Posted in Customer Service, Reputation | 2 Comments