Monthly Archives: February 2011

Doc Tallies the State of VRM

I recently posted on how VRM is moving from theory to practice, but if you want a sense of just how many signs there are, check out Doc Searl’s post on The State of the VRooM. (And that’s not even … Continue reading

Posted in Personal Cloud, VRM | Leave a comment

The Personal Cloud, Take 3: Thomas Vander Wal's Personal InfoCloud

When I first heard the term “personal cloud” from Mark Plakias at C3, I knew it sounded vaguely familiar, but it wasn’t until I started this series of blog posts that Kaliya Hamlin (Identitywoman) reminded me that Thomas Vander Wal … Continue reading

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Posted in Personal Cloud, Personal Data Ecosystem, Personal Data Server, Personal Data Service, Personal Data Store | 2 Comments

The Personal Cloud, Take 2

There’s been a wonderful discussion of “personal cloud” on the VRM mailing list this week. So far feedback is running about 80% positive on the term. But if there’s one point on which everyone has consensus, it’s that our collective … Continue reading

Posted in General, Personal Cloud, Personal Data Ecosystem, Personal Data Server, Personal Data Service, Personal Data Store | 2 Comments

You wanna see what killer technical support looks like?

It’s when you send a three line email and within 24 hours you get a reply back like this: TextExpander Support Hi Drummond, Regarding a), we do hear from users occasionally with this issue, although nothing has changed or is … Continue reading

Posted in Customer Service, Reputation | 2 Comments

The Personal Cloud

The hallmark of a rapidly growing new space is new terminology. Craig Burton goes so far as to posit that the growth of the space will be constrained until it has a lexicon that successfully incorporates its key concepts. All … Continue reading

Posted in General, Personal Cloud, Personal Data Ecosystem, Personal Data Server, Personal Data Service, Personal Data Store, Social Web | 24 Comments

VRM moving from theory to practice

Just back from the Conversational Commerce Conference (C3) in San Francisco. I congratulate Dan Miller and Greg Sterling at Opus Research for pulling together a strong set of speakers on the real meat of social media (not just the buzzwords … Continue reading

Posted in Personal Data Ecosystem, Personal Data Server, Personal Data Service, Personal Data Store, Social CRM, VRM | Leave a comment

Perfection vs. Mastery

This isn’t a retweet so much as a “reblog” of Sarah Allen’s post about perfection vs. mastery and the 5 minute video there (originally from Abhishek Parolkar). It’s very moving.

Posted in Blogging | Leave a comment