Author Archives: Drummond Reed

About Drummond Reed

Internet entrepreneur in identity, personal data, and trust frameworks

Lyft, this really sucks…

I have been a faithful customer of Lyft for the past several years, charging literally thousands of dollars of rides over that time. And then today I order a Lyft that goes to the other side of the building I’m … Continue reading

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Am I Completely Missing Something or Did AirBNB Map View Just Go Away?

As heads-down as I have been working on SSI (self-sovereign identity) for the past 18 months (that’s why no posts during that period), once again a broken customer experience has provoked me to break that spell (last time it was … Continue reading

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United Wifi: How Can It Be So Bad?

I just flew United non-stop from Seattle to Washington D.C. (Dulles) and back. I realized too late after booking the trip that this was the airline on which I had never successfully connected to their in-air wifi. Since it was a five … Continue reading

Posted in Customer Service, General, travel | Tagged , | 2 Comments

What He Said (about Sovrin)

I joke with Phil Windley that half my blog posts are about his blog posts. But there’s a good reason for that. Phil’s a prolific blogger because he’s a prolific thinker, and there is a very high signal-to-noise ratio in those … Continue reading

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Even Just Two Days Can Be a Vacation

“Summer vacation” this year consisted of just two days—the only two days my two sons could free up to take off with my wife and I. There wasn’t even enough time to go out of town, so finally we had a … Continue reading

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Zootopia Is My Happy Place

I don’t think I’ve had such a good time at the movies since Little Miss Sunshine. If you just want to smile—and laugh—and clap—and feel like dancing all over the theatre—don’t miss this. And don’t watch it at home (which you will want to do … Continue reading

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The Offer Letter of Your Dreams from eShares

Ironically, this post has nothing to do with my company going live with eShares online equity management service yesterday. The only connection is that it may be the reason (in some scary way I haven’t figure out yet) that this Medium story from eShares CEO Henry Ward appeared … Continue reading

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