Monthly Archives: August 2012

Want to See a Company That Really Listens to its Customers?

This is the second rave I’ve posted about Smile Software and it’s killer  typing utility, TextExpander, which auto-expands “snippets” that you type. For example, I only need to type =D and press the spacebar to have it automatically expanded into =Drummond. I … Continue reading

Posted in Customer Service, Reputation, VRM | Leave a comment

United: Are You Listening?

I was stunned not only by the story United Airlines Lost My Friend’s 10 Year Old Daughter And Didn’t Care, but mostly by the number and antipathy of the comments. Honestly, after reading it you will wonder if you ever want … Continue reading

Posted in Customer Service | Tagged , | Leave a comment

The Difference Between a Personal Cloud and a Personal Data Store

I’ve written  about personal clouds and personal data stores (PDS – also called personal data vaults or lockers) for several years now, but in a conversation with Craig Burton last week the distinction between the two snapped into sharp focus. See this illustration: In short, … Continue reading

Posted in Personal Cloud, Personal Data Ecosystem, Personal Data Store, Respect Network | Tagged , , | 10 Comments

It’s This Simple: Vote for Kaliya on August 15

You may never have heard of NSTIC (the U.S. National Strategy for Trusted Identities in Cyberspace) or the personal data ecosystem (but then, you probably wouldn’t be reading this blog). But it matters not — if you care at all about the … Continue reading

Posted in Data Portability, Identity Rights Agreements, Personal Data Ecosystem, Social Web | Tagged , , , | Leave a comment