Category Archives: General

Am I Completely Missing Something or Did AirBNB Map View Just Go Away?

As heads-down as I have been working on SSI (self-sovereign identity) for the past 18 months (that’s why no posts during that period), once again a broken customer experience has provoked me to break that spell (last time it was … Continue reading

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United Wifi: How Can It Be So Bad?

I just flew United non-stop from Seattle to Washington D.C. (Dulles) and back. I realized too late after booking the trip that this was the airline on which I had never successfully connected to their in-air wifi. Since it was a five … Continue reading

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What He Said (about Sovrin)

I joke with Phil Windley that half my blog posts are about his blog posts. But there’s a good reason for that. Phil’s a prolific blogger because he’s a prolific thinker, and there is a very high signal-to-noise ratio in those … Continue reading

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Even Just Two Days Can Be a Vacation

“Summer vacation” this year consisted of just two days—the only two days my two sons could free up to take off with my wife and I. There wasn’t even enough time to go out of town, so finally we had a … Continue reading

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Zootopia Is My Happy Place

I don’t think I’ve had such a good time at the movies since Little Miss Sunshine. If you just want to smile—and laugh—and clap—and feel like dancing all over the theatre—don’t miss this. And don’t watch it at home (which you will want to do … Continue reading

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The Offer Letter of Your Dreams from eShares

Ironically, this post has nothing to do with my company going live with eShares online equity management service yesterday. The only connection is that it may be the reason (in some scary way I haven’t figure out yet) that this Medium story from eShares CEO Henry Ward appeared … Continue reading

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The Boys in the Boat and the O-Ring Theory of Development

I can’t keep track of the number of times I’ve done a post just to point at one of Phil Windley’s posts. But there’s a good reason: Phil’s a highly discriminating thinker and writer who hits some nails right on the … Continue reading

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The Google Flight Info Trick

When I first stumbled across this, I thought I was the only one who hadn’t heard about it. Now I find myself telling other travelers about it all the time and am consistently surprised that they don’t know it. If you want … Continue reading

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Acupuncture for Oso

It’s all but impossible to relate to the scope of the destruction from the mudslide last week outside Oso, only an hour to the north of our house in Seattle. But Bill Wulsin (whose sister Virginia Lee sent me a guest post … Continue reading

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Her

My wife was reluctant to see Her because she thought it might simply be a quirky story that had garnered favor with the Hollywood in-crowd. I convinced her to go only after Spike Jonze won the Academy Award for Best Original Screenplay. … Continue reading

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Understanding Ukraine

[At a friend’s 60th birthday party last weekend, I met his sister Virginia Lee who had been in the Peace Corps in Ukraine 5 years ago. I asked her about the unfolding situation there, and her answer so enlightened me … Continue reading

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The Seattle Seahawks Leave No Doubt

After two weeks of reading about the NFL’s #1 all-time offense playing the #1 defense, my favorite stat from the Super Bowl was: Denver 8 – Seattle Defense 8 It simply leaves no doubt.

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On Time

Although I’m not a fan of New Year’s resolutions, I am a fan of continuous improvement or Kaizen (taught to me by Vince Caluori, who spent 30+ years practicing it at Boeing). So I look at the holidays as a … Continue reading

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What Was Google Thinking??? (A Rant about the Gmail Editing Toolbar)

I’ve been meaning to blog about this for 6+ months now. Since it’s a sunny Sunday morning in Seattle before I leave on a week’s vacation, I’m finally letting loose. Here’s the bee in my summer bonnet (which has stung … Continue reading

Posted in Customer Service, General, Usability | Tagged , , , | 4 Comments

This is What a Hole in Your Digital Life Looks Like

10:15PM Tuesday March 27, San Francisco, across the street from Alexander’s Restaurant at 4th & Brennan. I slipped into the driver’s seat of my rental car after dinner with Phil Windley and Doc Searls, took one look in the rear view mirror, and … Continue reading

Posted in General, Personal Cloud, Respect Trust Framework | Tagged , | 5 Comments

Dan Marovitz Shows his Zeal

The more I get to know Dan, the more I like his zeal. Not just his entrepreneurial zeal — which is fantastic by itself — but his zeal for life. Both are reflected in his new post on the buzzumi … Continue reading

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Connect.Me: One Month In

Trust is a very delicate matter — especially online, where most if not all of the cues (location, appearance, diction, body language) we use to make trust decisions in the physical world are absent. To make matters worse, the rampant … Continue reading

Posted in Connect.Me, General, Respect Trust Framework, Social Web | 1 Comment

Update on Personal Event Networks: The Evented API Spec

As a follow-on to my post about Personal Event Networks last week, Phil Windley and Sam Curren have published the Evented API Specification. Phil’s blog post about it gives a good summary, but if you’re a developer just go straight to … Continue reading

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Phil Windley on Personal Event Networks

Phil Windley has a new post called Personal Event Networks: Building the Internet of Things. The idea is simple but highly compelling: what if the range of products and services you used could actually talk to each other, over the … Continue reading

Posted in Connect.Me, General, Respect Trust Framework, XDI | Tagged , , | 2 Comments

Steve Jobs & The Courage of Great Design

There have been many tributes to Steve Jobs over the past few days but I found this short one by Bob Blakley to be particularly eloquent. All I know is that the company headed by this man has created the … Continue reading

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