Category Archives: VRM

T.Rob Wyatt Explains the Respect Trust Framework (and May Not Even Know It)

How to explain how we got here? I wrote a blog post called Please Send Wicked Simple Email inspired by the jaw-dropping great messages T.Rob Wyatt was sending to the VRM (Vendor Relationship Management) and personal cloud mailing lists. I lobbied for T.Rob’s … Continue reading

Posted in Blogging, Digital rights, Events, Identity Rights Agreements, Respect Network, Respect Trust Framework, VRM | Tagged , , , | 3 Comments

Want to See a Company That Really Listens to its Customers?

This is the second rave I’ve posted about Smile Software and it’s killer  typing utility, TextExpander, which auto-expands “snippets” that you type. For example, I only need to type =D and press the spacebar to have it automatically expanded into =Drummond. I … Continue reading

Posted in Customer Service, Reputation, VRM | Leave a comment


The Incredible Internet Irony Machine strikes again. The stealth startup that’s been my singular focus since stepping down as Executive Director of Open Identity Exchange and the Information Card Foundation last fall, called Respect Network, took one tiny peek above … Continue reading

Posted in Connect.Me, Data Portability, Dataweb, Identity Rights Agreements, Open Identity Exchange, Personal Cloud, Personal Data Ecosystem, Personal Data Server, Personal Data Service, Personal Data Store, Privacy, Reputation, Social CRM, Social Web, VRM | 16 Comments

Doc Tallies the State of VRM

I recently posted on how VRM is moving from theory to practice, but if you want a sense of just how many signs there are, check out Doc Searl’s post on The State of the VRooM. (And that’s not even … Continue reading

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VRM moving from theory to practice

Just back from the Conversational Commerce Conference (C3) in San Francisco. I congratulate Dan Miller and Greg Sterling at Opus Research for pulling together a strong set of speakers on the real meat of social media (not just the buzzwords … Continue reading

Posted in Personal Data Ecosystem, Personal Data Server, Personal Data Service, Personal Data Store, Social CRM, VRM | Leave a comment

Conversational Commerce Conference Feb 2-3

With my focus on the intersection of VRM and the Personal Data Ecosystem, I’ll be at the first Conversation Commerce Conference February 2-3 in San Francisco. See you there.

Posted in Personal Data Ecosystem, VRM | Leave a comment

Where Good Ideas Come From (Video)

This four-minute video, about Steven Johnson‘s book of the same name, is so brilliantly illustrated that it would be worth watching for that reason alone. But Steve’s underlying point that it illustrates — that when it comes to creativity, “chance … Continue reading

Posted in Creativity, VRM | Tagged , | Leave a comment