Although I’m not a fan of New Year’s resolutions, I am a fan of continuous improvement or Kaizen (taught to me by Vince Caluori, who spent 30+ years practicing it at Boeing). So I look at the holidays as a chance to make those small adjustments than can make a big difference.
This year mine is simple: be on time. For as many calls and meetings and deadlines as possible.
Why has this been hard for me? Because I like to give each person and each matter the attention and focus it really deserves. It’s the only way I’ve found to ensure quality.
So what do you do when the quantity of calls and meetings and deadlines rises past the drowning point?
My answer in the past has been to simply keep pushing things back—getting progressively later for every commitment of the day, and staying up far too late at night.
In 2014 that’s not going to work. We’re launching Respect Network this year, and as CEO it’s ultimately my responsibility to coordinate what must be done for it to be successful.
And to do that I must stay healthy and fresh and focused.
And to do that, I’m going to have to stay on time. I will have to leave some calls and meetings before discussions and decisions are complete—confident that the right people will do the right thing to complete them.
So if you are on a call or in a meeting with me this year, I will do my best to let you know up front when my next commitment is, and I will remind you again at least 5 minutes before we reach it. So please don’t be offended when I drop off the call or leave the meeting in order to be on time for the next one.
Make it your job to make sure you get from me what you need in the time allotted. And I’ll do my best to make sure I get it to you in within that time.