Category Archives: General

The Google Flight Info Trick

Posted on 12/20/2014 by

When I first stumbled across this, I thought I was the only one who hadn’t heard about it. Now I find myself telling other travelers about it all the time and am consistently surprised that they don’t know it. If you want … Continue reading →

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Acupuncture for Oso

Posted on 3/31/2014 by

It’s all but impossible to relate to the scope of the destruction from the mudslide last week outside Oso, only an hour to the north of our house in Seattle. But Bill Wulsin (whose sister Virginia Lee sent me a guest post … Continue reading →

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Her

Posted on 3/31/2014 by

My wife was reluctant to see Her because she thought it might simply be a quirky story that had garnered favor with the Hollywood in-crowd. I convinced her to go only after Spike Jonze won the Academy Award for Best Original Screenplay. … Continue reading →

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Understanding Ukraine

Posted on 3/20/2014 by

[At a friend’s 60th birthday party last weekend, I met his sister Virginia Lee who had been in the Peace Corps in Ukraine 5 years ago. I asked her about the unfolding situation there, and her answer so enlightened me … Continue reading →

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The Seattle Seahawks Leave No Doubt

Posted on 2/2/2014 by

After two weeks of reading about the NFL’s #1 all-time offense playing the #1 defense, my favorite stat from the Super Bowl was: Denver 8 – Seattle Defense 8 It simply leaves no doubt.

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On Time

Posted on 1/5/2014 by

Although I’m not a fan of New Year’s resolutions, I am a fan of continuous improvement or Kaizen (taught to me by Vince Caluori, who spent 30+ years practicing it at Boeing). So I look at the holidays as a … Continue reading →

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What Was Google Thinking??? (A Rant about the Gmail Editing Toolbar)

Posted on 7/21/2013 by

I’ve been meaning to blog about this for 6+ months now. Since it’s a sunny Sunday morning in Seattle before I leave on a week’s vacation, I’m finally letting loose. Here’s the bee in my summer bonnet (which has stung … Continue reading →

Posted in Customer Service, General, Usability | Tagged , , , | 4 Comments